ADR Data Recovery, Inc., founded in 1995 provides high quality data recovery services on all types of computer media, including desktop and laptop hard drives, servers, CDs, DVD, Tapes and many others. Headquartered in California, the company quickly built a reputation for excellence in providing data recovery services to the government and private sector. Recognizing the need for reliable data recovery services nationwide, the company expanded and now has data recovery technicians in facilities across the United States.
The company's success can be largely attributed to its well-trained, data recovery representatives committed to providing unsurpassed customer service and comprehensive data recovery techniques to ensure that the maximum amount of data is recovered for its clients. ADR Data Recovery, Inc., has openings for friendly, outgoing, team-oriented individuals who want a great job, opportunity for growth and are great at communicating with customers on the phone.
The ideal candidates will have a good working knowledge of computers, especially technical terminology, be quick learners and be willing to accept additional responsibilities. A degree is not required but willingness to learn demonstrated by previous employment, hobbies and understanding of various computer components and peripherals is important. Sales skills will be a plus.
This position is not stressful, and you will be working with other customer service associates, taking calls, answering questions, providing price quotes, sending paperwork to customers and keeping your customers updated throughout the data recovery process.
If you are able to be calm and reassuring, realizing that our clients have lost critical data due to a hard drive crash, server failure or accidentally deleted files and that sometimes they are in panic mode... then you might just be the perfect candidate!
In order to be considered for this position, you must have a good understanding of computers and excellent people skills.
Educational/Experience Requirements:
- High School Diploma
- 40+ WPM Required
- Knowledge of MS Office programs (Word, Excel, Outlook)
- Sales experience
- IT/Tech support experience preferred
- A+/MCP/MCSE/MCSA or 2 year degree preferred
Interpersonal Requirements:
- Possess a current, valid driver's license or daily transportation
- Be dependable, honest and have a pleasing personality
- Be able to think quickly, ask questions and be personable
- Understand and be able to use a computer efficiently
- Have knowledge of various computer components, parts and technical terms and be willing to learn.
- Be able to show genuine concern and empathy towards clients
- Be willing to take on additional tasks
** Background checks and drug test are required prior to hire. |
