Business-critical storage failure?1-800-228-8800
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Healthcare and dental data recovery

Healthcare or dental data is inaccessible after a system failure.

Choose the records or system staff cannot use now. ADR identifies the hosting boundary and failed layer, preserves every client-controlled source, and works from protected copies without requiring the failed production environment to return online first.

Call a recovery technician Start healthcare recovery triage

Tell us the product and hosting model, which patient, scheduling, billing, imaging, or practice data is unavailable, the client-controlled server or storage layout, exact errors, and every action already attempted.

Storage-first diagnosisRAID through application data
Originals preservedWork from protected copies
Customer-retained custodyWhen sources can be accessed safely
Business-data verificationRecords—not merely files that open

Choose the unavailable system or data

The recovery path depends on what staff cannot access and what failed beneath it.

A healthcare outage may cross hosted service, server, VM, controller, RAID, filesystem, database, repository, interface, and application layers. Start with the records or workflow that is unavailable.

Patient recordsRecords are inaccessible after SQL corruptionPreserve every MDF, NDF, LDF, backup, export, and storage state before database repair.Review this failure → Billing operationsMedical billing database is down after RAID failureProtect the array and recover the accounts, claims, transactions, and reporting periods required first.Review this failure → EMR or EHRThe EMR is down after server failure and required records are inaccessibleEstablish the hosting boundary and preserve every client-controlled database, repository, interface, export, and storage state.Review this failure → Patient schedulingToday’s schedule is missing, incomplete, or no longer trustworthyProtect every schedule state and validate appointments by patient, provider, location, resource, status, and time.Review this failure → Imaging archiveRequired images are unavailable after storage failureIdentify the failed storage, index, database, and image-object layers before rebuilding or restoring.Review this failure → Dental practice dataThe practice server failed and the affected product is not yet clearInventory the practice-management, imaging, document, billing, database, and storage sources before choosing a product path.Review this failure →

Choose the affected platform

Identify the exact product, hosting model, support owner, and source the organization controls.

A vendor name does not prove one database architecture or recovery path. Hosted incidents remain with the responsible vendor; ADR evaluates defined client-controlled sources.

DentrixDentrix practice data is inaccessible after RAID failureProtect the member set, Dentrix data folders, documents, images, exports, configuration, and backups.Review the Dentrix path → EaglesoftEaglesoft cannot use the current practice dataPreserve the complete Eaglesoft data set and underlying server or storage before cleanup, repair, upgrade, or restore.Review the Eaglesoft path → Open DentalOpen Dental will not start or connect after server failurePreserve the database, linked-file repository, configuration, backups, copies, and underlying storage.Review the Open Dental path → NextGenNextGen is down after a client-controlled RAID failureConfirm the hosting boundary, then preserve the storage, database, documents, interfaces, exports, and backups.Review the NextGen path → eClinicalWorksRequired eClinicalWorks data is inaccessible from a client-controlled sourceSeparate a hosted-service incident from a failed local repository, export, attachment store, server, or storage source.Review the eClinicalWorks path → Allscripts-era productsAllscripts, Veradigm, or Altera-era data is inaccessibleIdentify the exact product and current vendor before preserving and evaluating the organization-controlled source.Review the Allscripts-era path → CernerCerner-related data is inaccessible from client-managed storageIdentify the hosting model, failed component, responsible teams, and authorized source before recovery work begins.Review the Cerner path → EpicEpic-related data is inaccessible after client-controlled storage failurePreserve the defined source within the organization’s approved incident and vendor-coordination process.Review the Epic path → MEDITECHRequired MEDITECH data is inaccessible from a client-controlled sourceEstablish product generation, hosting, ownership, failed component, repositories, exports, and continuity options.Review the MEDITECH path →

Choose the failure or recovery constraint

The failed intervention and custody requirements change the recovery path.

Failed RAID rebuildThe rebuild failed and the healthcare SQL database remains unavailable or untrustworthyPreserve every original, replacement, partial-rebuild, database, log, backup, and recovered state.Review this failure → Power eventPower returned, but the medical database did notPreserve controller, volume, database-file, transaction-log, backup, and repair history.Review this failure → Custody requirementThe source media and protected healthcare data must remain onsiteDefine access, authorization, connection, destination, security, and handling requirements before recovery begins.Review customer-retained recovery →

A controlled recovery path

Protect the failed foundation. Recover and verify the records from separate copies.

  1. 1

    Establish what failed

    Review the controller, RAID, volume, filesystem, database, application, error history, and prior intervention.

  2. 2

    Protect original sources

    Image unstable members and preserve every available database, log, backup, and export state.

  3. 3

    Reconstruct by layer

    Recover the storage foundation before database repair, extraction, or application-level validation.

  4. 4

    Verify required records

    Check the patients, dates, encounters, schedules, claims, images, and other priority information the organization needs.

Before another repair or restore

Describe the outage and the patient or practice data that must come back first.

ADR will first establish the hosting and custody boundary, then determine whether the client-controlled failure begins with the RAID, filesystem, VM, database, repository, interface, application data, or more than one layer.

Call 1-800-228-8800 Describe the healthcare outage