SYMPTOM
Your HP SmartArray controller shows all drives present and green, but no logical volume or array appears. OS can’t see a volume, and you’re stuck.
WHAT’S REALLY HAPPENING
This typically means the controller has lost the configuration map—even though the physical drives are detected. It might occur after power loss, battery failure, or a firmware glitch. The logical drive is “gone,” but the data isn’t—yet.
WHAT NOT TO DO
- Don’t create a new array, even if you match the old settings
- Don’t initialize the drives
- Don’t assume the config is permanently lost—HP sometimes stores a shadow or backup config that can be used safely with the right tools
WHEN TO ESCALATE
If:
- You see “no logical volume” but disks look good
- You’ve rebooted and still no array
- You aren’t 100% sure of previous array settings
→ Stop. Call now. A rebuild attempt or wrong re-creation can wipe your data.
WHAT YOU CAN DO
Use JeannieLite to scan and pull the array map. Or call our engineers now — we’ve recovered this exact scenario hundreds of times.